Philippine Airlines Online Not Booking
- One of the many online excuses
What is wrong with PAL’s online booking? I have been trying to book multiple flights for the past couple days. I called the credit card company and nothing was wrong on their side. I asked PAL and they told me nothing was wrong with theirs. I know I’m not the only one having this problem, Other friends of mine have also confirmed the same.
I remember my flight leaving Busuanga to Manila in March. The flight was delayed almost 2 hours and the Philippine airlines workers did nothing for over an hour. Not even keep us informed. After an hour the Manager Saturnino said the plane was late and left no explanation why or say sorry for the situation.
After announcing the delay the Manger Saturnino of PAL in Busuanga and the other PAL employees hid from the customers to avoid questioning. I spoke to him politely and asked if they would give everyone refreshments of at least water since this was an isolated airport and he said that the policy was 2 hours till they would do that.
He also told one customer that complained to him about missing a business meeting that it was the customer’s fault for not booking the earlier flight. As soon as I heard that I was in shock. He even raised his voice. Is this their standard of service?
Here’s the flight info
Flight 34
Seq 0035
USU to MNL
3/17/2009
I’m still frustrated about the online booking system not booking any of my flights. I really do not want to switch to Cebupacific but at this rate I may have to choose the least of both evils.
Philippine Airlines please fix you online booking system. I have already dealt with your terrible service. Including an instance in April where I left an important item on your plane. I went to the office and talked to the customer service agents and they did not even look at me or care. They basically ignored me and carried on eating in front of me. I had to seek help from the security guard which had far better service than your employees at probably a huge difference in pay. I did not recover the item but what bothered me more was how your employees just did not care.
Is this not supposed to be the flagship carrier of the Philippines?
Please fix your booking system because your service is not a strong point.
